If the product is defective or shipped wrong, please call us with the model number and details of your order number 1-800-745-3990. Please note that you must contact us within 3 days, and that your product must be returned in poerfect condition with all of the original packing materials.
Only stock product may be returned. Approval prior to returning is needed before returning. A restocking fee of 25% or more plus return freight will apply. Original freight is usually free and will not be reimbursed.
The product needs to be in the original packaging it was shipped in and in 100% saleable condition to go back on the shelf for sale.
SPECIAL OR CUSTOM ORDERS
All Special or Custom orders will be held for 48 hours prior to being placed, during this time you may cancel or change your order. A Special ordered product that needs to be placed immediately requires a signature by the customer on the invoice, faxed to 314-773-7108. You invoice can be printed online if you have created an account when placing your order or by calling us at 1-800-745-3990.
Absolutely no returns or exchanges on Special or custom orders after the 48 hours when the order has been placed.
DISCONTINUED PRODUCT
Absolutely no returns or exchanges
CANCELLATION POLICY
Most stock orders are shipped within 4 to 6 weeks. A restocking fee of 25% or more plus return freight charges will apply on an order that has already shipped. Original freight will not be reimbursed. Stock orders may not be cancelled once shipped.
WARRANTIES
Product is covered by the manufacture warranty, which provides warranty to the original purchaser, installed in a residential application. Each manufacture warranty policy may differ please view the products link to it's warranty, or visit the manufacturers website to review the warranty for the product.
SHIPPING
We have free freight on faucets and whirlpools shipped either by ups ground or freight carrier within the 48 state area.
You (the customer) take possession of all products once it leaves our warehouse. Do not sign for anything until you have inspected all products. Also write on the paper work that you will inspect the merchandise within 24 hours in better lighting and freight company is still responsible for any damage. Make sure to note on the bill of lading if any of the boxes are damaged or missing when they arrive.
Please open and inspect all product upon arrival. Contact us if there are any problems or questions at 1-800-745-3990.
FREE DELIVERY ON FAUCETS SHIPPED UPS GROUND
Express delivery may also be an option. Freight on other items vary depending on the products ordered and the zip code it is going to. Please call for a quote. Please inspect all products upon arrival.
Shipping & Returns
